Service Providers

• - OSHI Courier is a third-party logistics service provider. We utilize the services of other courier companies such as: TCS, Trax, PostEx, Leopards Courier
• - These companies handle deliveries and logistics operations on our behalf.

Pickups

• - Notify On Whatsapp Support Group 24 hours in advance for scheduled pickups.
• - Verify that the pickup is confirmed and all arrangements are in place to avoid any delays.

Packaging

• - The responsibility for packaging rests entirely with the client.
• - All items must be securely packed to prevent damage during transit.
• - OSHI Courier will not be liable for any damages resulting from inadequate packaging.
• - In case of damages or issues, clients must provide video evidence of the packaging and the condition of the goods upon dispatch.

Claims [Damage or Change in Items]

• - A valid proof video will be required, of the time of Packing with Package Details & Items Visible.
• - OSHI Courier will raise the case on your behalf with the relevant courier company.
• - OSHI Courier cannot provide any guarantee as to if the case is accepted or rejected.
• - Timeline: Usually this takes 30-45 days for a resolution.
• - On resolution, the amount will reflect on your invoice in the Adjustments section.

Weight/Charges Adjustments

• - Similar Tracking ID and Other relevant information will be required.
• - OSHI Courier will raise the case on your behalf with the relevant courier company.
• - OSHI Courier cannot provide any guarantee as to if the case is accepted or rejected.
• - Timeline: Usually this takes 15-30 days for a resolution.
• - On resolution, the amount will reflect on your invoice in the Adjustments section.

Invoicing

• - Invoices for TCS are generated on the 4th, 11th, 18th, and 25th of each month.
• - For other courier companies, invoices are generated weekly, typically on Friday or Saturday.
• - Payments are settled within two working days of invoicing.
• - If there are any questions or issues with the invoice, clients can contact us for clarification.

Returns

• - OSHI Courier will notify clients via email about any returns.
• - Clients must update OSHI Courier within 24 hours of the notification if the return has not been physically received.
• - If the client fails to notify us within this 24-hour period, we will be unable to lodge a complaint with the courier, as couriers have time limitations for processing such claims.
• - After this time, OSHI Courier cannot be held responsible for unresolved return cases or issues related to undelivered items.

Payments

• - Payments will only be made in a Registered Bank Account.
• - Bank Account Title Must Match CNIC. No Payment will be processed if CNIC and bank Information is Incomplete or Invalid or Ambiguous.

Registration

• - Provided Information Must be Valid and Authentic.
• - Accounts with Valid Information Will be Approved.
• - Bank Account Title Must Match CNIC. No Registration will be processed if CNIC and bank Information is Incomplete or Invalid or Ambiguous.
• - Registration may be Cancelled without any prior notice or message, if any irregularity found, whatsoever.

Service Charges

• - Charges Agreed Upon Registration will be used in Invoicing.
• - Make sure you have proper understanding on Rates Before Booking a Shipment.
• - Any discrepancy must be notified before booking.
• - Charges cannot be Changed once Invoiced.
• - Actual Weight Notified by Relevant Courier Company will be implemented/charged upon update of weight if any.

Out of Service Area [OSA]

• - Courier Companies Charge OSA Charges on some locations/areas of Pakistan.
• - These may include Main Cities as Well.
• - Limited information is provided by Couriers and Whatever information is made available will be Shared Timely.
• - Upon Study, following Charges May be Added up into Your Invoice in Relevant Shipment.
• - TCS Charges on 1% cases Around Rs. 290/Shipment.
• - TRAX Charges on 1% cases Around Rs. 135/Shipment.
• - LEOPARDS Charges on 6-9% cases Around Rs. 135/Shipment.
• - Above Information is only for Understanding, may not be accurate, may be changed over a period of time.